Refund Policy

Refund Policy for Evisasingapore.com and Visa Affiliate Ltd

At Evisasingapore.com and Visa Affiliate Ltd, we prioritize customer satisfaction by ensuring transparency in all financial transactions. This refund policy applies to all payments made through our official website and the email addresses listed below. Please carefully review the terms and conditions.

1. Scope of Refund Policy

This policy covers payments made for services provided by Visa Affiliate Ltd, including visa consultancy, work permit applications, and related services. It applies to correspondence through the following official email addresses:

Work Permit Applications by Country

• Hungary: [email protected]
• Croatia: [email protected]
• Italy: [email protected]
• Albania: [email protected]
• France: [email protected]
• Germany: [email protected]
• Austria (Ausbildung): [email protected]
• Germany (Chancenkarte): [email protected]
• Kosovo: [email protected]
• Sweden: [email protected]
• Portugal: [email protected]
• Romania: [email protected]
• Denmark: [email protected]
• Norway: [email protected]
• Switzerland: [email protected]
• Bulgaria: [email protected]
• Serbia: [email protected]
• Slovakia: [email protected]
• Montenegro: [email protected]
• Moldova: [email protected]
• Cyprus: [email protected]
• Greece: [email protected]
• Estonia: [email protected]
• Belgium: [email protected]
• Poland: [email protected]
• Slovenia: [email protected]

Partner Inquiries

• Partner Relations: [email protected]

Customer General Inquiries

• Service: [email protected]

2. Eligibility for Refund

Refunds will be issued under the following conditions:

1. Duplicate Payment: If multiple payments for the same service are received.
2. Non-Delivery of Service: If Visa Affiliate Ltd is unable to provide the agreed service for reasons within its control.
3. Cancellation by Customer: If a cancellation request is submitted within the specified cooling-off period (see Section 5).
4. Administrative Error: Refunds will be processed in the event of an error in payment or service assignment.

3. Non-Refundable Situations

Refunds will not be processed in the following cases:

• If the service has been initiated or completed.
• If delays or denials occur due to reasons beyond Visa Affiliate Ltd’s control, such as government processing times or incomplete documents.
• Payments made for consultancy services after the session has been conducted.
• Cancellations made after the cooling-off period.

4. Refund Request Process

To initiate a refund request:

1. Submit a Request: Email your request to the corresponding email address associated with your service (e.g., [email protected]).
2. Provide Supporting Documents: Include proof of payment and any correspondence related to your request.
3. Await Confirmation: Visa Affiliate Ltd will review and confirm eligibility for a refund.

5. Cooling-Off Period

Customers can request cancellations and refunds within same business day of the payment, provided no services have been initiated.

6. Refund Processing Time

• Approved refunds will be processed within 28 business days from the date of approval.
• Refunds will be made using the original payment method.

7. Contact for Refund Queries

For questions related to refunds, please contact:

·         Bangladesh Office:

·         Office Address (Bangladesh):
Navana Tower (Level-18),
45 Gulshan Avenue, Gulshan-1,
Dhaka -1212, Bangladesh

Contact Information:

• • Mobile: +8801841422224-5
  • Phone: +8802222287043, +8802222282782, +88028833338
    Additional Lines: +8801841422223, +8801841422224, +8801841422225-6,7,8

Email: [email protected]
Phone: +8802222287043

·         UK Office:
Email: [email protected] , [email protected]
Phone: +442080404440

8. Amendments to Refund Policy

Visa Affiliate Ltd reserves the right to amend this refund policy without prior notice. Any changes will be reflected on our official website.

For further details, please visit Evisasingapore.com.